If you have requested a password reset but have not received the email, please follow these steps: Check your spam or junk folder.Sometimes automated emails are filtered by your email provider. Make sure you entered the correct email address.The reset link is sent only to the email address associated with your account. Wait a few … Read more
Where can I find the download and share button? To download your video, you must first log in to your account on the website. The Download and Share button is available only inside your personal profile area. Here’s how to find it: Log in to your account. Go to your personal profile. Open the section … Read more
To download your video, you must first access it from your personal account. Log in to your account on the website. Go to your personal profile area, where your videos are listed. Locate the video and tap the Download button. If you are using an iPhone, the download process works slightly differently: Press and hold … Read more
No. For privacy reasons related to the rider featured in the video, downloads are available exclusively to the rider. Even if you are the horse owner, the download and distribute right’s of the video belongs to the rider, as the person directly represented in the footage. If you would like to receive the video, we … Read more
Yes, we have considered this situation. Please contact our support team or fill out the dedicated form with all the required information. We will take care of creating a single account that allows all members of your family to access their videos from one shared profile.
Only the rider featured in the video can modify its privacy settings. After logging in, go to your personal profile area. Next to each video, you will find a button that allows you to switch the status from “Private” to “Public.” You can change the privacy setting at any time and switch it back whenever … Read more
The removal of a video from Youviwa.it is always possible in compliance with European privacy regulations. Such a request can only be submitted by the rider featured in the video. If you are the rider concerned, please contact us complete this form with all the required information so we can proceed with the removal of … Read more
If the video has been published but does not start playing, there may be a technical issue. First, please check the internet connection of the device you are using to watch the video. A slow or unstable connection can prevent proper playback. If the problem persists, we kindly ask you to contact us so our … Read more
To share your video, you must first log in to your account on the website. After logging in, go to your personal profile area, where all your videos are listed. For each video, you will find the available sharing options. You can: Download the video directly to your device. Send the video link via WhatsApp … Read more
Video privacy respects the rider featured in the video. The rider has the right to choose whether the video is public or private. Videos with your horse will always appear in your personal area, even if the run was performed by a different rider. If the rider has set the video to private, you may … Read more
